CANCELLING OR RETURNING YOUR ORDER

We understand that you may change your mind after you have placed your order and therefore would like to return your goods to us. If this is the case please peruse the following advice and then contact us via the Enquiry form, quoting any order number you have.

Cancellation of order - Due to change of mind

• If the product(s) has not been dispatched we will cancel the order and full payment will be refunded.
• If the products(s) has been dispatched and we are unable to prevent the delivery you should take delivery and then return the goods to us unopened and the cost of your order will be refunded (less any delivery charges you will have paid, if any are applicable). You must obtain a returns authorisation number from us via the Enquiry form prior to returning any item otherwise the return may become lost or be rejected.

Up to 7 days following the day of delivery

Under the distance selling regulations you have 7 days to cancel your order starting the day after the date of delivery. You must cancel your order via our Enquiry form. You will be responsible for the cost of returning the goods and you must take good care of the goods whilst they are in your possession. If you do not exercise reasonable care and the goods are damaged whilst in your possession or in transit we will not be able to accept the goods. Any items must be returned in original packaging, which must also be in good condition, and you will be charged for original delivery costs. You must obtain a returns authorisation number from us via the Enquiry form prior to returning any item otherwise the return may become lost or be rejected.

Your rights under consumer legislation for these goods are not affected.

When you return your goods please return in an as new and saleable condition complete with all packaging and accessories supplied.

Please note that your right to return an item does not apply to certain items unless these items are faulty or incorrectly described. Such items include:

• computer software, which may be restricted to an exchange for the same title to reduce the risk of unlicensed copying;
• perishable items;
• items which cannot be resold for health and hygiene reasons once unwrapped (for example body jewellery, mattresses, bedding, certain items of clothing, personal grooming products, medicines and certain baby products etc.);

You are required to take reasonable care of items. Please return an item in its original and undamaged packaging with all of its components. If an item is returned undamaged in its original and undamaged packaging, we will offer you a refund in accordance with our refund policy below. Your rights under consumer legislation for these goods are not affected.

For specific instructions on how to return your product please contact us via the Enquiry form.

If you are posting an item back to us we recommend that you obtain a proof of posting certificate which is provided free of charge by the Post Office.