30-DAY REPLACEMENT GUARANTEE

Goods arrive damaged

When your goods are delivered please check that the order is complete and not damaged. In the event that your order is visibly damaged, please let us know via the Enquiry form and we will tell you how we will resolve the problem for you. If it is a signed-for or courier delivery, do not accept the order and enter on the delivery note “Damaged” along with a brief description of how or where the item is damaged, and the goods will be returned to us. We will then contact you to tell you how we can solve the problem for you or you can let us know about the problem via our Enquiry form

Please retain all original packaging. Please note that for courier companies to accept liability for damage caused in transit we must inform them of any damage within 24 hours of delivery. Therefore, you should inform us via our Enquiry form as soon as possible following delivery of the Goods where a courier company has been used for the delivery and you have accepted delivery of the goods (not Royal Mail). Any claims made after this time but within 5 days will be subject to our discretion and thereafter any such claims may be considered unreasonable.

Goods are faulty

If you have accepted the Goods and subsequently discover that they are faulty or parts are missing, you are entitled to a replacement/repair under our 30- Day Replacement Guarantee.

Under this Guarantee we will replace any item totally free of charge if you find any problem with your purchase within your first 30 days of ownership of the item. You will incur no costs whatsoever in either returning the item to us or receiving a replacement/repair.

The 30-Day Replacement Guarantee is in addition to any manufacturer warranty or guarantee (there is also a 1-Year Manufacturer Warranty on most of the items we sell).

Where a replacement/repair is not possible e.g. because the product/parts no longer exist then a full refund will be offered.

Please note that if you are not happy with your item because it is faulty or there is some other problem to do with the the performance or functioning of the item, and you do not give us the opportunity to put things right for you by sending a replacement, then this will be treated as a voluntary cancellation of the order and fall under the procedures outlined in the 'Cancelling or Returning your order' section.

Please note that some of our products are quite complex and that prior to agreeing to arrange a replacement for you, we may need to work with you to understand better the nature of the problem you are experiencing and to offer assistance to satisfy ourselves that there is a genuine problem with the item and there is not a mis-understanding as to the correct operation of the item etc. We would like to thank you in advance for your co-operation on this.

In the first instance, if you do experience any problem with your order within the first 30 days of its ownership, please contact us with your order number and a brief outline of the problem using our Enquiry form.

Goods become faulty after 30 days

If you have any problems with your purchase after the 30-Day Replacement Guarantee period we are here to offer help and assistance, and we will assist you in the return of the item either to ourselves or directly to the manufacturer. In the first instance please contact us via our Enquiry form with your order number and a brief outline of the problem.

Most of our products are supplied with a manufacturers 12 month warranty, and please contact us in the first instance if you feel you need to make any claim any the manufacturers warranty, as we are here to help.

Please note however if a fault is caused by misuse, negligence or accident then it may not be covered by the manufacturers warranty and therefore any repair will be chargeable. If you decide to proceed with a repair under these circumstances you must confirm your acceptance to us within 28 days. If the items have been sent back to us or our agents for repair and, you do not confirm acceptance of costs then the item will be sent back to you not repaired and a charge may be payable.

Your rights under consumer legislation and Manufacturer Guarantees are not affected by any of the above.